Technology Analyst (Telephony and Communications)

Overview

The Information Technology office is accepting applications for a Technology Analyst to join their Data Center Operations unit. Under general direction and supervision, this position is responsible for providing statewide telecommunication system design, configuration, administration, support and troubleshooting in support of the organization’s VoIP phone system, next generation telephony solutions, and the underlying network infrastructure that supports these systems. This position is also responsible for serving as the day-to-day project manager and technical advisor to the JC, Supreme Court and Appellate Courts with collaboration needs including the technical support and troubleshooting of live broadcasts of various committee meetings, Judicial Council meetings, and court oral arguments. This position interfaces with Judicial Council staff, Appellate and Supreme court system administrators, vendors, communications participants (including judicial officers), and serves as an escalation point for issues not able to be resolved by Service Desk staff.

The Judicial Council
The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.

By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, student loan forgiveness as part of Public Service Loan Forgiveness (PSLF), and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the areas surrounding these locations. To be eligible for Judicial Council employment and participation in the Judicial Council’s Hybrid Work Program, a prospective or current employee’s primary residence/remote work location must be in the State of California and within a 150-mile driving radius of their assigned reporting location.

Responsibilities

• Serve as the day-to-day project manager and technical advisor to the JC, Supreme Court, and Appellate Courts for telecommunication and collaboration services.  Provide detailed and intricate system design to critical customer specifications.  Provides post installation technical support and troubleshooting, and serves as technical point of contact with vendors, other JC divisions, and users for the preparation of, and during live broadcasts of various committee meetings, Judicial Council meetings, and court oral arguments. Serve as project manager for installation, configuration, and maintenance of all telephony systems for the JC Courts.
• Provides communications and voice services, plans, designs, configures, maintains and implements assigned technology; collaborates with project team for rollout; prepares communication and documentation.
• Responsible for gathering technical requirements to replace ageing or broken equipment as needed. Responsible for maintenance and operations of all courtroom telephony and video systems used to ensure timely conferencing services in support of daily operations.

Qualifications

Bachelor’s degree, preferably in computer science, information systems, or a related field, and three (3) years of experience maintaining infrastructure, including knowledge of servers, hardware, operating systems, enterprise mail and directory services, and/or network operating systems, network hardware, telecommunications, and security.

An additional four (4) years of professional experience as noted above may substitute for the bachelor’s degree. Or, additional directly related experience and/or education may be substituted on a year-for-year basis.

OR

Three (3) years as a Computer Support Specialist in the assigned field, or two (2) years as an Associate Analyst in the assigned field, with the Judicial Council of California, or three (3) years of experience performing the duties of a class comparable in the level of responsibility to that of a Computer Support Specialist, or two (2) years as an Associate Analyst in the assigned field, in a California superior court or California state-level government entity.

Other Information

Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.

How To Apply

This position requires the submission of our official application, responses to the supplemental questions, and a resume. This position will remain open until filled.

To complete the online application, please click the Apply for Job button.

The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260. Telecommunications Relay Service (TRS) is available by dialing 711. Once connected, provide the relay operator with the number for Human Resources: 415-865-4260.

Pay and Benefits

$7,513 - $11,270 per month

Please note due to statewide fiscal conditions, the posted salary range is subject to a temporary 3% reduction. In exchange for this reduction, judicial branch employees accrue an additional 5 hours of paid personal leave per month through June 30, 2027.

Some highlights of our benefits package include:
• Health/Dental/Vision benefits program
• 14 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• Up to $130 per month reimbursement for qualifying commuting costs
• CalPERS Retirement Plan
• 401(k) and 457 deferred compensation plans
• Employee Assistance Program
• Basic Life and AD&D Insurance
• FlexElect Program
• Pretax Parking
• Long Term Disability Program (employee paid/optional)
• Group Legal Plan (employee paid/optional)
• Public Service Loan Forgiveness (PSLF) eligibility

Equal Employment Opportunity

The Judicial Council of California Is an Equal Opportunity Employer.