Manager

Overview

The Information Technology office is accepting applications for a Manager position to join the Infrastructure Services Operations unit.

In this pivotal role, you will operate with broad strategic guidance, providing visionary leadership, management, and direction for the managed services program, service desk, and desktop support units. As a key member of the team, you will oversee the delivery of technology support services to the Judicial Branch, ensuring seamless operations that consistently meet and exceed established standards, policies, and procedures.

You will play an instrumental role in shaping unit goals, objectives, priorities, and operational procedures, always striving to elevate customer satisfaction and drive continuous improvement. Your expertise will be critical in directing the preparation and administration of the annual budget for assigned units, ensuring optimal resource allocation and fiscal responsibility. Additionally, you will serve as a trusted subject matter expert, offering guidance and insight in your areas of responsibility.

This position offers a unique opportunity to make a meaningful impact within a dynamic and collaborative environment, supporting the mission of the Judicial Branch through innovative technology solutions and exceptional service.

The Judicial Council
The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.

By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, student loan forgiveness as part of Public Service Loan Forgiveness (PSLF), and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the areas surrounding these locations. To be eligible for Judicial Council employment and participation in the Judicial Council’s Hybrid Work Program, a prospective or current employee’s primary residence/remote work location must be in the State of California and within a 150-mile driving radius of their assigned reporting location.

Responsibilities

•    Directs and oversees technology support services and managed service provider operations that have a critical impact on the Judicial Branch.
•    Manages budget forecasting, financial analysis, and cost planning for assigned information technology programs, including Azure cloud services and managed service provider services.
•    Manages information technology service delivery functions for the organization to ensure services are effectively defined, delivered, monitored, and aligned with business and operational needs.
•    Manages information technology service support functions for the organization, including the managed services program, service desk, and desktop support services.
•    Leads the development and administration of strategic plans, goals, policies, and tactical work plans for the operations of the managed services program, service desk, and desktop support units, ensuring alignment with organizational priorities, available resources, and service delivery expectations.
•    Oversees the preparation, administration, monitoring, and forecasting of annual budgets for the managed services program, service desk, and desktop support units.
•    Serves as a subject matter expert for the managed services program, service desk, and desktop support operations.

Other Duties and Responsibilities:
•    Attend quarterly IS All Staff meetings
•    Attend bi-weekly IS Managers/Supervisors meeting
•    Attend bi-weekly Integrated Project Plan meeting

Qualifications

Bachelor’s degree and five (5) years of professional-level analytical or managerial experience in assigned function, including, but not limited to, program analysis, development, implementation, research, and advising, including at least two (2) years of supervisory experience. An additional four (4) years of professional experience in the assigned function may substitute for the bachelor’s degree. Or, additional directly related experience and/or education may be substituted on a year-for-year basis.

OR

Master’s degree in a directly related field for the assigned discipline, and two (2) years of professional-level analytical or managerial experience in assigned function, including, but not limited to, program analysis, development, implementation, research, and advising, including at least two (2) years of supervisory experience.

OR

Two (2) years in a supervisor classification with the Judicial Council of California, or two (2) years of experience performing the duties of a class comparable in the level of responsibility to that of a supervisor classification in a California superior court or California state-level government entity, or two (2) years as a Legislative Advocate, Labor & Employee Relations Officer, or Senior Project Manager with the Judicial Council of California and a) completion of training courses on topics related to effective supervision within six (6) months of promotion; or b) one (1) year of previous supervisory experience.

Desirable Qualifications:
•    Proven experience managing complex information technology budgets, including forecasting, expenditure tracking, variance analysis, and long-range budget planning.
•    Proven experience with government procurement policies, contract administration, solicitation development, and non-competitive bid documentation.
•    Proven experience managing managed service provider contracts, vendor relationships, service delivery expectations, performance metrics, reporting, and issue resolution.
•    Strong knowledge of ITIL and information technology service management principles and functions, including incident, problem, change, release, configuration, service level, capacity, and availability management.
•    Proven experience overseeing service desk, desktop support, or end-user technology support operations in a complex organization.
•    Proven experience developing, reviewing, and presenting reports, dashboards, metrics, and analyses to support operational decision-making and service improvement.
•    Proven experience coordinating with executive leadership, internal technology teams, business partners, vendors, and external stakeholders on technology services or operational initiatives.
•    Proven experience managing projects, operational work plans, service improvements, or technology initiatives from planning through implementation.
•    Exceptional written and verbal communication skills, including the ability to prepare executive-level communications, technical presentations, service notifications, and stakeholder updates related to technology services or service impacts.

Other Information

Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.

How To Apply

This position requires the submission of our official application, responses to the supplemental questions, and a resume. To ensure consideration of your application for the earliest round of interviews, please apply by 5pm pm August 20, 2026.

To complete the online application, please click the Apply for Job button.

The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260. Telecommunications Relay Service (TRS) is available by dialing 711. Once connected, provide the relay operator with the number for Human Resources: 415-865-4260.

Pay and Benefits

$9,911 - $14,868 per month

Please note due to statewide fiscal conditions, the posted salary range is subject to a temporary 3% reduction. In exchange for this reduction, judicial branch employees accrue an additional 5 hours of paid personal leave per month through June 30, 2027.

Some highlights of our benefits package include:
•    Health/Dental/Vision benefits program
•    14 paid holidays per calendar year
•    Choice of Annual Leave or Sick/Vacation Leave
•    1 personal holiday per year
•    Up to $130 per month reimbursement for qualifying commuting costs
•    CalPERS Retirement Plan
•    401(k) and 457 deferred compensation plans
•    Employee Assistance Program
•    Basic Life and AD&D Insurance
•    FlexElect Program
•    Pretax Parking
•    Long Term Disability Program (employee paid/optional)
•    Group Legal Plan (employee paid/optional)
•    Public Service Loan Forgiveness (PSLF) eligibility

Equal Employment Opportunity

The Judicial Council of California Is an Equal Opportunity Employer.