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- Standard 1. Purpose, intent, and construction
- Standard 2. Definitions
- Standard 3. Application and effective date
- Standard 4. Duration of duty
- Standard 5. General duty
- Standard 6. Duty to refuse appointment
- Standard 7. Disclosure
- Standard 8. Additional disclosures in consumer arbitrations administered by a provider organization
- Standard 9. Arbitrators' duty to inform themselves about matters to be disclosed
- Standard 10. Disqualification
- Standard 11. Duty to refuse gift, bequest, or favor
- Standard 12. Duties and limitations regarding future professional relationships or employment
- Standard 13. Conduct of proceeding
- Standard 14. Ex parte communications
- Standard 15. Confidentiality
- Standard 16. Compensation
- Standard 17. Marketing