Microsoft United Support

Description

The Judicial Council of California (“Judicial Council” or JBE), chaired by the Chief Justice of California, is the chief policy making body of the California judicial system. The California Constitution directs the Judicial Council to improve the administration of justice by surveying judicial business, recommending improvements to the courts, and making recommendations annually to the Governor and the Legislature. It also adopts rules for court administration, practice, and procedure, and performs other functions prescribed by law. Staff assists both the council and its chair in performing their duties.

The Judicial Council seeks to obtain offers for the Microsoft United Support.

The new support should provide a balance between fast, effective reactive support and a rich catalog of proactive services to help us implement, operate, and adopt Microsoft technologies. With the support of an assigned service delivery manager, we should gain an advocate inside Microsoft to help us maximize support benefits and ensure our business is covered across every product, every time.

The following services are available as a part of the support engagement:

• Special handling of critical issues and automatic escalation management
• Guided assistance to understand our risks
• Support in creating a plan to mitigate risk and optimize our environment
• Assistance in evaluation and testing new technologies and features

Questions regarding this IFB must be directed to solicitations@jud.ca.gov and must be received no later than 3:00 p.m. Pacific Time, March 27, 2023.

Proposals must be received no later than 3:00 p.m. Pacific Time, April 3, 2023.

Further details regarding the solicitation are set forth in IFB Number: IT-2023-04-LV and related documents are provided below.