Information Systems Supervisor II

Overview

The Information Technology office is accepting applications for an Information Systems Supervisor II (ISS II) to join the Shared Services unit. The ISS II for the Shared Services unit is responsible for managing daily operations and ensuring alignment with statewide IT policies and Judicial Council priorities. This includes overseeing service delivery, maintaining a strategic roadmap of services, and ensuring high levels of customer satisfaction. The role also administers vendor contracts, particularly for Managed Service Providers (MSPs), by monitoring performance, validating deliverables, and managing associated budgets.

Additionally, the Supervisor coordinates procurement and contracting activities by developing procurement documents, managing timelines, and supporting funding models for key software renewals. Budget development and fiscal oversight are key functions, including the preparation, monitoring, and justification of unit expenditures.

The position also manages statewide technology agreements, ensuring compliance and accurate cross-charging, and serves as a subject matter expert to support other judicial entities. Finally, the Supervisor serves as a technical advisor and project leader, providing expert analysis, researching cost-effective solutions, and driving the implementation of approved IT initiatives aligned with strategic goals.

The Judicial Council
The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.

By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the areas surrounding these locations.
 

Responsibilities

• Supervise daily operations or the Shared Services Unit.
• Administer Managed Service Provider (MSP) Contracts and Performance.
• Supervisory duties.
• Coordinate IT Procurement and Contracting Activities.
• Develop and Monitor Unit Budget.
• Manage Statewide Technology Agreements.
• Serve as Technical Advisor and Project Leader.

Qualifications

Bachelor’s degree, preferably in computer science, management information systems or directly 
related field, and seven (7) years of relevant information technology experience, which includes at 
least one (1) year of supervisory experience.

An additional four years of professional experience as noted above may substitute for the bachelor’s degree. Or, additional directly related experience and/or education may be substituted on a year-for-year basis.

OR

Two (2) years in a senior analyst or other level (C43) class, or four (4) years in an analyst or other 
level (C42) class with the Judicial Council of California or two (2) years of experience performing 
the duties of a class comparable in the level of responsibility to that of an exempt-level senior 
analyst, or four (4) years as an exempt-level analyst, in a California Superior Court or California 
state-level government entity and a) completion of training courses on topics related to effective 
supervision within 6 months of promotion; or b) one year of previous supervisory experience.

Desirable Qualifications:
• Excellent customer satisfaction skills
• Excellent written and verbal communications skills, including presentations
• Proven ability to remain calm and focused especially during unforeseen events
• Excellent vendor and relationship managements skills
• Ability to work in a fast-paced and interrupt-driven environment
• Ability to be flexible and quickly adapt to changing priorities
• Experience with current Microsoft operating systems and technologies (Windows Operating System, Office Suite, M365 and Exchange)
• Experience with IT Service Management in a mature enterprise environment
• Experience working with a Managed Service Provider for outsourced services
• Experience with vendor and relationship management
• Experience with Azure cost analysis and billing
• Knowledge of principles and techniques of preparing a variety of effective written materials (standard operating procedures, service bulletins, requests for proposals and budget change proposals)
• Experience working with committees and building consensus
• Experience developing and executing a program budget

Other Information

Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.

How To Apply

This position requires the submission of our official application, a cover letter, responses to the supplemental questions, and a resume. To ensure consideration of your application for the earliest round of interviews, please apply by 5PM on Thursday, July 31, 2025.

To complete the online application, please click the Apply for Job button.

The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260. 

Pay and Benefits

$8,979 - $13,469 per month

Some highlights of our benefits package include:
• Health/Dental/Vision benefits program
• 14 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• Up to $130 per month reimbursement for qualifying commuting costs
• CalPERS Retirement Plan
• 401(k) and 457 deferred compensation plans
• Employee Assistance Program
• Basic Life and AD&D Insurance
• FlexElect Program
• Pretax Parking
• Long Term Disability Program (employee paid/optional)
• Group Legal Plan (employee paid/optional)

Equal Employment Opportunity

The Judicial Council of California Is an Equal Opportunity Employer.