Business Systems Analyst & Quality Assurance

Overview

The Information Technology office is seeking a skilled and dynamic Quality Assurance Business Systems Analyst to join the web services team. This position plays a vital role in supporting and enhancing critical web services that drive the modernization of California's judicial system. The Web and SRL e-services are critical components of the Digital Courts unit. This unit is responsible for modernizing and providing support for the ongoing maintenance of the trial courts and justice partner websites, including the Judicial Council’s public-facing website, Judicial Resources Network (JRN), California Courts of Appeal, Supreme Court and the California Judicial Education and Resources (CJER) websites. Key responsibilities include implementation support for the migration of sites to Drupal, ongoing maintenance and enhancements of live sites, and conducting quality assurance to ensure high-quality solutions.

The role also involves gathering requirements, managing JIRA backlogs, analyzing dashboards, and supporting developers in delivering reliable outcomes. In addition, the Business Systems Analyst will implement and utilize quality assurance automation tools to streamline testing processes, optimize workflows, and ensure consistent delivery of high-quality solutions. The incumbent will also contribute to strategic initiatives, process improvements, stakeholder collaboration, training material creation, and end-user support.

The Judicial Council
The Judicial Council of California is the policy setting body for the state court system and has constitutionally conferred statewide rule-making authority. This authority includes developing, advocating for, and allocating the judicial branch budget. A majority of Council members are California state justices and judges; however, the Council also includes lawyers, legislators, and court administrators.

By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person at the Judicial Council’s San Francisco or Sacramento office at least two days per week, based on their office leader’s direction, and reside in the areas surrounding these locations.

Responsibilities

• Collaborate on the development, deployment, migration and testing of internal and external facing websites.
• Manage and oversee project activities, ensuring timely delivery and quality outcomes.
• Provide support for activities in the design, development, and deployment of various bug fixes, enhancements, and improvements.
• Provide assistance to sites that are live by planning deployments and improvements.
• Perform administrative and technical tasks to support the Web Services Program Area effectively.
• Conduct quality assurance activities to ensure systems meet established standards and requirements. Implement quality assurance automation tools and frameworks to streamline testing processes, reduce manual effort, and improve efficiency across development cycles.
 

Other Duties and Responsibilities:
Perform other related duties to fulfill the goals and objectives of the Web Services unit. Additional duties may include, but are not limited to, assisting where needed within the team/unit which may include special assignments.

• Attend staff meetings (weekly, bi-weekly, monthly, or as scheduled)
• Prepare/attend one-on-ones (weekly or bi-weekly)
• Attend Vendor Management or User Group meetings (monthly) 
• Attend relevant committee and stakeholder meetings (as needed) 
• Maintain knowledge in current and emerging technologies (ongoing) 
• Provide assistance/backup for meeting management/support (as needed) 
• Attend daily standups, participate in sprint refinement and backlog planning meetings.
• Attend training classes as needed and complete all team training requirements

Qualifications

Bachelor’s degree, and three (3) years of experience providing technical and business process support and analysis for systems/applications.

An additional four years of professional experience as noted above may substitute for the bachelor’s degree. Or additional directly related experience and/or education may be substituted on a year-for-year basis.

OR

Three years as a Business Systems Coordinator, or two years as an Associate Analyst in the assigned field, with the Judicial Council of California or three years of experience performing the duties of a class comparable in the level of responsibility to that of a Business Systems Coordinator, or two years as an Associate Analyst in the assigned field, in a California Superior Court or California state-level government entity.

Desirable Qualifications:
• Relevant Coursework in business systems analysis and testing web-based applications or equivalent work experience is desired.
• Experience in running daily standups, sprint planning meetings with the development team, and maintaining product backlog in JIRA. 
• Strong understanding of web usability practices and SEO.
• Prior experience working in web content management systems like Drupal or others.
• Prior experience in testing web-based applications.
• Prior experience with automation testing tools for web-based applications, including automating test cases to optimize testing cycles and improve efficiency.
• Experience in industry-standard project management methods, tools, techniques, and processes.
• Ability to interpret web analytics (use of Google Analytics a plus).
• Solid understanding of Web Information Architecture.
• Excellent customer service and verbal and written communication skills. 
• Strong organizational and multitasking skills. 
• Ability to thrive in a fast-paced work environment.
• Experience with integration of various programs and onboarding. 
• Excellent MS Word, Excel, Project, SharePoint, and Visio skills. 
• Ability to work with cross-functional teams in an agile, collaborative environment.
• Strong problem-solving and analytical skills. 
• Ability to work independently with minimal supervision. 
• Adaptability and willingness to learn new technologies and methodologies.

Other Information

Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.

How To Apply

This position requires the submission of our official application, a cover letter, responses to the supplemental questions, and a resume. To ensure consideration of your application for the earliest round of interviews, please apply by 5PM on Friday, May 23, 2025.

To complete the online application, please click the Apply for Job button.

The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260. 

Pay and Benefits

$7,294 - $10,942 per month

Some highlights of our benefits package include:
• Health/Dental/Vision benefits program
• 14 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• Up to $130 per month reimbursement for qualifying commuting costs
• CalPERS Retirement Plan
• 401(k) and 457 deferred compensation plans
• Employee Assistance Program
• Basic Life and AD&D Insurance
• FlexElect Program
• Pretax Parking
• Long Term Disability Program (employee paid/optional)
• Group Legal Plan (employee paid/optional)

Equal Employment Opportunity

The Judicial Council of California Is an Equal Opportunity Employer.