Senior Technology Analyst

Overview

The Judicial Council of California is accepting applications for a Senior Technology Analyst to join the Admin Systems Development Operations team as part of the Information Technology office.

The Senior Technology Analyst supports the JCC Information Technology (IT) office and ServiceNow platform team. Receiving only general direction, the Senior Technology Analyst will serve as a ServiceNow Platform engineer supporting the execution of the ServiceNow functions across different modules, solutions, and services. The role maintains information documenting the system configuration, administration, and monitoring. The Senior Technology Analyst serves as an operations consultant for business teams, technical users, and business stakeholders to analyze and recommend efficient business processes. This position works independently with minimal supervision and will lead business application projects.

The Senior Technology Analyst will be working together with the Senior Application Development Analyst and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM product capabilities including Incident, Problem, Change, Service Request, CMDB, Knowledge, Service Level Agreement / Management, Customer Service Management, Service Portal, and Custom Scoped Applications.

Key responsibilities for this position include:
• Minimum of 5+ years of ServiceNow architecture, design, implementation, and technical experience in complex environments. 
• Basic understanding of scripting for customizations and integrations (JavaScript, AngularJS, HTML, CSS).
• Proficiency in IT Service Management (ITSM) processes and tools.
• Knowledge of Agile and SDLC principles.
• Experience with REST/SOAP APIs, Web Service Integrations preferred.
• Experience driving continuous improvements of Service Now implementation methodology and service offerings based on client's feedback.
• Subject Matter Expert (SME) on the delivery of ServiceNow solutions.
• Expertise in collaboration, creation, deployment, and maintenance of technical best practices and standards.
• Ensure technical deliverables are complete, consistent, high quality, on time, and deliver valuable outcomes.
• Upon request, provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem. 
• Ability to travel up to 10% annually, driven by customer needs and internal meetings.
• The ideal candidate would have ServiceNow Admin experience and related ServiceNow certifications in their main certification path with IT product line.

The Judicial Council
By enhancing its role as a leadership, knowledge, and service resource for the judicial branch, the Judicial Council’s staff organization seeks to continue to evolve as one of California’s most dynamic public service entities, focused on improving access to justice for all Californians by innovating and responding to the changing needs of the courts and the public. As a government body charged with improving the statewide administration of justice, the Judicial Council has multiple offices with diverse responsibilities relating to court policy and operations. As employees of the council, every member of staff should view and approach their work as one Judicial Council with a public service mission that is greater than the sum of its parts.

The Judicial Council strives for work life balance and includes substantial vacation and holiday time. In addition, we offer an excellent benefits package including pension, medical, dental, and vision coverage, flexible spending, up to $130 per month reimbursement for qualifying commuting costs, and retirement savings plans. In San Francisco, the office is only a 7-minute walk from the downtown Civic Center BART station. In Sacramento, the office is located minutes from downtown, just north of Discovery Park.

The Judicial Council offers hybrid work arrangements for many positions. The successful candidate will be expected to work in person on Wednesdays at the Judicial Council’s San Francisco or Sacramento office and reside in the areas surrounding these locations. Beginning January 2025, employees will work in the office at least two days per week.

Responsibilities

• Provides ServiceNow platform support for JCC.
• Project Management in support of ServiceNow applications’ upgrades, module deployments and on-going production support.
• Leads the deployment of new functionality, applications, and technologies by developing plans, coordinating with vendors, and setting project timelines and priorities.
• ServiceNow program user guide and training.
• Reporting.

Qualifications

Bachelor’s degree, preferably in computer science, information systems, or a related field, and five
(5) years of experience maintaining complex infrastructure with extensive knowledge in assigned 
area of expertise such as servers, hardware, operating systems and/or network operating systems, 
network hardware, telecommunications, and security.

Possession of a bachelor’s degree in computer science, information systems, or directly related field 
may be substituted for one of the years of required experience. An additional four years of 
professional experience as noted above may substitute for the bachelor’s degree. Or, additional 
directly related experience and/or education may be substituted on a year-for-year basis.

OR

One year as a Technology Analyst with the Judicial Council of California or one year of experience 
performing the duties of a class comparable in the level of responsibility to that of a Technology 
Analyst in a California Superior Court or California state-level government entity.

Desirable Qualifications:
• ServiceNow Certification and ITIL hands on experiences
• ServiceNow admin experiences
• Minimum of 5+ years of ServiceNow architecture, design, implementation, and technical experience in complex environments

Other Information

Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.

How To Apply

This position requires the submission of our official application, a cover letter, and a resume. To ensure consideration of your application for the earliest round of interviews, please apply by 5PM on Wednesday, January 8, 2025.

To complete the online application, please click the Apply for Job button.

The Judicial Council provides reasonable accommodation to applicants with disabilities who request such accommodation. Reasonable accommodation needs should be requested through Human Resources at (415) 865-4260. 

Pay and Benefits

$7,710 - $11,565 per month

Some highlights of our benefits package include:
• Health/Dental/Vision benefits program
• 14 paid holidays per calendar year
• Choice of Annual Leave or Sick/Vacation Leave
• 1 personal holiday per year
• Up to $130 per month reimbursement for qualifying commuting costs
• CalPERS Retirement Plan
• 401(k) and 457 deferred compensation plans
• Employee Assistance Program
• Basic Life and AD&D Insurance
• FlexElect Program
• Pretax Parking
• Long Term Disability Program (employee paid/optional)
• Group Legal Plan (employee paid/optional)

Equal Employment Opportunity

The Judicial Council of California Is an Equal Opportunity Employer.