Executive Summary

Full Report

Chapter 1 - Introduction

Chapter 2 - Butte County: Regional Collaboration Model

Chapter 3 - Fresno County: Spanish-Speaking Model

Chapter 4 - San Francisco County: Multilingual Model

Chapter 5 - Contra Costa County: Technology Model

Chapter 6 - Los Angeles County: Urban Coordination Model

Chapter 7 - Experiences of Self-Represented Litigants Across Pilot Projects

Chapter 8 - Programmatic Summary and Recommendations

Chapter 9 - Lessons Learned From Evaluations and Directions for Future Research

Appendix A - Advisory Board Members

Appendix B - Methodology

Appendix C - Self-Help Intake Data

Appendix D - Self-Help Service Tracking Data

Appendix E - Court File Review Data

Appendix F - Post-Hearing Interview Data

Appendix G - Customer Satisfaction Data

Appendix H - San Francisco ACCESS Courtroom Referral

Appendix I - Los Angeles Telephone Interview Respondent Agency Affiliations

Appendix J - Fresno County Spanish Self-Help Center Advisory Committee

Appendix K - Data Collection Instruments

Materials Developed by Five Pilot Self-Help Centers