Service Delivery Manager Consultant for Sustain Case Management System Program

RFP Number: ISD-200904-CT

The Administrative Office of the Courts (AOC) seeks to identify and retain a qualified Service Delivery Manager to assist the Sustain Program Manager with supporting the Sustain User Group which is comprised of the 15 courts using Sustain Justice Edition as an interim case management system solution, to provide oversight and direction of resources based upon priorities established by the Sustain Program Manager, provide project management and technical leadership to other project managers overseeing Sustain projects, coordinate and manage Sustain Program related activities within the technology center as well as provide status reports to management on a periodic basis.

Questions regarding the RFP should be submitted in writing, as specified in the RFP, to the AOC by 1:00 pm (Pacific Time) on October 19, 2009. The AOC estimates that answers to questions submitted by the deadline should be posted by October 22, 2009.

Written proposals must be received by 3:00 pm (Pacific Time) November 3, 2009.

Hard copy proposals must be delivered to:
Judicial Council of California
Administrative Office of the Courts
Attn: Nadine McFadden - RFP# ISD-200904-CT
455 Golden Gate Avenue
San Francisco, CA 94102

Further details regarding solicitation and program requirements are set forth in the RFP No. ISD-200904-CT, Service Delivery Manager Consultant for Sustain Case Management System Program, below:

Request for Proposal

Attachment 1 - Administrative Rules

Attachment 2 - Minimum Contract Terms

Attachment 3 - Vendor Acceptance Form

Attachment 4 - Payee Data Record

Questions and Answers

Notice of Intent to Award

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